As a Junior Customer Success Manager at Leadzai, you will play a vital role in ensuring our customers' success and satisfaction. You will work closely with our clients to understand their needs, provide product guidance and support, and maintain strong relationships.
This is an excellent opportunity for someone who is passionate about customer success and eager to grow their career in this field.
You can know more about us here.
Always great to know our Product, and the Team you will be working with.
As a Junior Customer Success Manager, some of your responsibilities will be:
- Provide a top knit customer experience to all our customers.
- Understand the product to make sure the answers provided are spot on.
- Serve as the primary point of contact for assigned customer accounts, building strong relationships and acting as their advocate within the company.
- Assist in the onboarding process of new customers.
What will be your daily grind?
- Engage with clients to address their questions, concerns, and support needs.
- Collaborate on resolving customer issues, gathering feedback, and advocating for necessary product enhancements or improvements.
- Coordinating the workflow with the other team members to ensure our SLA’s are met
What we're looking for:
Required skills:
- Autonomy and constant pursuit for excellence.
- Strong capacity of Time and Priorities Management.
- Customer-centric mindset, with a genuine passion for helping customers achieve their goals.
- Strong knowledge of English, written and spoken.
- For this specific position, fluency in Portuguese is mandatory since there will be constant contact with our Portuguese partner.
Nice to have:
- Former experience using Google or Meta Ads is a plus.
- Experience using Zendesk, Hubspot or similar tool for ticket management.
- Knowledge of the Digital Marketing Business.
What you can expect from us:
- We invest in our people.
- We value and care for our team.
Flexibility & Autonomy
- Work from wherever you want.
- Free work schedule.
- Unlimited paid vacation days.
Close-knit team
- Cool workplaces in Lisbon, Braga and Coimbra.
- Health & Remote Work Insurance.
- Hundreds of Free online courses.
- Free meals at the office or at your workplace (where available).
- Mental Health Program.
- Flex Benefits.
- Cool Team-Building Events.
- Employee Stock Options Plan.